If you need help getting access to computers, please contact your Success Coach immediately.
Monday - Friday
8am - 12pm
1pm - 5pm
The IT Help Desk is available via phone, email, or scheduled Zoom sessions for CWC students, faculty, and staff. If you are having trouble with My Central, Google Suite, personal computer software*, or your username and password please contact the helpdesk.
*We are limited in what personal software and devices we might be able to help with but we will try our best to help where we can. Computer hardware related issues, such as a computer continually crashing, we are unable to help with at this time.
If you do not reach a person please leave us a message and we will call you back as soon as possible.
Zoom: By Appointment. Please contact the helpdesk to arrange a time
For after-hours PASSWORD assistance, we have a 24/7/365 help desk service:
A variety of 24/7 help options are available.
Search the Canvas Guides
Locate the answers to most general Canvas questions
Ask Your Instructor a Question
Send direct messages to your instructor using Canvas’ internal system. Select your course and then you can send a message.
Chat live with someone from Canvas to get support for any issues you are experiencing.
Speak 24/7 with a Canvas support agent.
Submit a ticket when you need to ask a question but can’t stay on the phone or chat live.
For more information about CANVAS, check out the Student Guide.
What is Zoom?
Zoom is a web-conferencing system that allows CWC students to use virtual distance meetings, digital office hours, video calls, record a presentation, online tutoring and much more. You can connect through a laptop/computer (PC/Mac), Tablet (Apple iOS/Android), Smartphone (Apple iOS, Android).
If you have already scheduled a meeting with a librarian, instructor, advisor, or peer, you should be provided with a Join URL by the invitee. The URL will looking something like this: https://duq.zoom.us/m/1234567891. This can be found in an email from your instructor, Google Calendar, or your Canvas account. Once you click this link, Zoom will prompt you to start the meeting or download the application.
Preparing for a Zoom Meeting
15 Minutes Before
During the Zoom Meeting
For Zoom controls and setting visit here
To learn how to host a meeting visit here
Zoom FAQs can be found here
If you need help navigating these directions please call the helpdesk at 307-855-2198 Monday - Friday 8 AM - 5 PM