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Resources during COVID-19

 

The Help Desk is available via phone, email, or scheduled Zoom sessions for CWC students, faculty, and staff. If you are having trouble with MyCentral, Google Suite, personal computer software,* or your username and password please contact the Help Desk.

 

*We are limited in what personal software and devices we might be able to help with but we will try our best to help where we can.

 

  (307) 855-2198  If you have to leave a message we will call you back asap.  

Email: helpdesk@cwc.edu 

 Zoom: By Appointment. Please contact the Help Desk to arrange a time

 

 

For after hours password assistance, we have a 24/7/365 help desk service.  

Call: (307) 855-2198

 

If you need help getting access to computers, please contact your Success Coach immediately. 

 

Canvas support menu for students

A variety of 24/7 help options are available.

Search the Canvas Guides
Locate the answers to most general Canvas questions

Ask Your Instructor a Question
Send direct messages to your instructor using Canvas’ internal system.
Select your course, then you may send a message.

Canvas Support

  • Speak with a Canvas Support Agent 24/7 using the hotline: 855-574-3212
  • Chat live with someone from Canvas to get support for any issues you are experiencing.
  • Create a Support Ticket

Submit a ticket when you have a question but can’t stay on the phone or chat live. For more info on CANVAS, check out the Student Guide.

 

What is Zoom?

Zoom is a web-conferencing system that allows CWC students to use virtual distance meetings, digital office hours, video calls, record a presentation, online tutoring and much more. You can connect through a laptop/computer (PC/Mac), Tablet (Apple iOS/Android), Smartphone (Apple iOS, Android).

Attending a Meeting

If you have already scheduled a meeting with a librarian, instructor, advisor, or peer, you should be provided with a Join URL by the invitee. The URL will looking something like this: https://duq.zoom.us/m/1234567891. This can be found in an email from your instructor, Google Calendar, or your Canvas account. Once you click this link, Zoom will prompt you to start the meeting or download the application.  

Preparing for a Zoom Meeting

Days Before

  • Download and install the Zoom launcher (PC/Mac) or the app (iOS/Android) in advance, as it can take several minutes to complete.
  • Zoom Getting Started page.

15 Minutes Before

  • Find a quiet space with strong WiFi that is free of distractions. 
  • Open Zoom via the downloaded program, app, or through the Zoom module link in Canvas.  
  • You may need to give Zoom permission to access your camera and microphone beforehand. Typically, the request for permission will appear in a pop-up window the first time you open a Zoom Meeting, and will carry over to future meetings. If you declined permissions in the past, you will need to go into your PC or Mac's settings to allow Zoom to access your camera and microphone.
  • Close any windows or programs open on your device that are unrelated to your meeting. This focuses your device's power to provide the best Zoom meeting experience possible and prevents potential sharing of personal information

During the Zoom Meeting

  • Click Start Video to begin broadcasting from your webcam.
  • Click the Chat bubble to ask questions via text, share links to websites, and keep up with the class's back-channel discussion. You can chat to everyone in the meeting, just the professor, or a specific person.
  • Find out who else is in the meeting by clicking Participants. This is also where you can "raise your hand" to ask a question, answer a question, or start an intense philosophical debate. What you do with this power is up to you.
  • At the end of the class, click Leave Meeting.
     

Zoom FAQs and Support Page 

If you need help with these directions please call the Help Desk at (307) 855-2198