The Help Desk is available via phone, email, or scheduled Zoom sessions for CWC students, faculty, and staff. If you are having trouble with MyCentral, Google Suite, personal computer software,* or your username and password please contact the Help Desk.
*We are limited in what personal software and devices we might be able to help with but we will try our best to help where we can.
(307) 855-2198 If you have to leave a message we will call you back asap.
Zoom: By Appointment. Please contact the Help Desk to arrange a time
For after hours password assistance, we have a 24/7/365 help desk service.
Call: (307) 855-2198
If you need help getting access to computers, please contact your Success Coach immediately.
A variety of 24/7 help options are available.
Search the Canvas Guides
Locate the answers to most general Canvas questions
Ask Your Instructor a Question
Send direct messages to your instructor using Canvas’ internal system.
Select your course, then you may send a message.
Submit a ticket when you have a question but can’t stay on the phone or chat live. For more info on CANVAS, check out the Student Guide.
What is Zoom?
Zoom is a web-conferencing system that allows CWC students to use virtual distance meetings, digital office hours, video calls, record a presentation, online tutoring and much more. You can connect through a laptop/computer (PC/Mac), Tablet (Apple iOS/Android), Smartphone (Apple iOS, Android).
Attending a Meeting
If you have already scheduled a meeting with a librarian, instructor, advisor, or peer, you should be provided with a Join URL by the invitee. The URL will looking something like this: https://duq.zoom.us/m/1234567891. This can be found in an email from your instructor, Google Calendar, or your Canvas account. Once you click this link, Zoom will prompt you to start the meeting or download the application.
Preparing for a Zoom Meeting
15 Minutes Before
During the Zoom Meeting
If you need help with these directions please call the Help Desk at (307) 855-2198